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TERMS & CONDITIONS

TERMS OF SERVICE:
 

OVERVIEW

This website is operated by Ultra Violet Luxury Virgin Hair. Throughout the site, the terms “we”, “us” and “our” refer to Ultra Violet Luxury Virgin Hair. Ultra Violet Luxury Virgin Hair offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on WIX Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

 

ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may notify you by contacting the e‑mail and/or phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be fraudulent.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review our Returns Policy.

 

PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

 

DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall Ultra Violet Luxury Virgin Hair, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

INDEMNIFICATION

You agree to indemnify, defend and hold harmless Ultra Violet Luxury Virgin Hair and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

 SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

 

TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

 ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

 

Customer Support Terms & Conditions

Please read this information carefully as it contains important details about your rights and obligations as well as limitations and exclusions that may apply to you. We will make every effort to match each order to your exact specifications. 

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Payment Terms

Terms of payment are always 100% upfront. We accept all major credit cards. We also accept by now pay later options Klarna and Sezzle.  As soon as you place an order online your credit card will be charged. If using Klarna or Sezzle you will be directed to those sites to complete processing of the order. Please review your order, items and shipping information carefully. Once submitted, your order and payment will be processed and cannot be changed for any reason. We only offer exchanges and store credits. Please see the exchange and store credit policy.

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Order Processing

Our shipping hours are Monday through Friday from 9:00 am to 4:00 pm EST. All orders processed within 3 - 7 business days not including holidays and weekends, Orders placed over the weekend will be shipped first thing Monday morning unless it is a holiday. Once orders have been shipped you will receive an email confirmation with the tracking number. Please allow a time frame of  1 -3 business days for orders to arrive. We use USPS and UPS as our carrier. During the time of high volume orders please allow 3 -10 business days to receive your order. In the event that there is an unforeseen event that causes extreme delays we will contact you via email with an update. 

 

Product Availability

If any product is out of stock, unavailable or if we are just simply unable to fulfill your order, we will contact you immediately via email to find out if you are interested in receiving a substitution. If a substitution is not acceptable you may wish to terminate the sale in which case, we will refund the amount charged to your credit card.

Please note: Prices, specifications, and availability of products are subject to change without notice. Any typographical, photographic, or specification error in products or pricing is subject to correction. We will notify you of any corrections or changes and ask for your approval before we complete your order.

 

Return & Shipping Policy

At Ultra Violet Luxury Virgin Hair we maintain a very high level of quality assurance. All our hair is prepared and professionally packaged. Everything goes through a rigorous process to make sure you are receiving the best quality product possible. All hair orders are thoroughly inspected before shipping. It is our primary focus to make sure you are completely satisfied.

​Due to the nature of our products we Do Not Accept Any Returns all sales are FINAL. Once an order is processed, it can not be canceled or refunded. We encourage customers to review their order details before processing their order. Any order placed with Ultra Violet Luxury Virgin Hair is eligible for an exchange or store credit within 14 days of the delivery date. 

 

• The product(s) must be sent back to us in order to process the return.

• In the return package please include all item(s) for return and your original invoice.

• Merchandise must be in original condition.

• We will not accept any merchandise which has been used or altered (brushed, combed, picked, cut, removed from weft or otherwise processed) in any way.

• Zip ties and tags must be intact. Any merchandise that is received without zip ties and tags will be returned to the client without an issue of a refund.

• Bundle Deals cannot be separated into individual units to be returned.

 

Exchanges

If a customer would like to exchange an order for a store credit we will gladly issue a store credit within 14 days of delivery date. If a customer would like to exchange for another item(s). We must receive the original order within 14 days of the delivery date, and a new order will need to be placed with a store credit voucher. The hair extensions must be in their original state and packaging. The hair must not be altered by any means. Closures, frontals and wigs must not have any cuts, glue or adhesives on the lace. 

 

How to start a return for a store credit?

To start a return for a store credit please contact us at support@ultravioletvirginhair.com with your Order # Return For Store Credit  in the subject line and a detailed description of the reason for the return, and the item(s) being returned. We will respond via email with return instructions. Once we receive the item(s) we will inspect and issue a store credit via email. If we find that your item(s) are not in the original state we will not be able to issue a store credit and the item(s) will be shipped back to the customer. Customers will be responsible for shipping labels. Customer service will email in regards to this matter if this occurs. 

Please allow up to 5 business days once your order has been received in order for a store credit to be issued. We can not receive online order exchanges at our retail location. Orders returned without email confirmation will not be accepted.

Our customer support team is available Monday through Friday from 10am to 8pm EST to assist you with any questions you may have  Contact us directly at support@ultravioletvirginhair.com or call us at 888.988.4247.

 

Once your item(s) have been received at our warehouse it will be examined thoroughly. If the product has been returned unused, in its original condition we will issue a store credit via email on file. 

 

Shipping Delays

For your convenience it's always advisable not to wait until the last minute to place your order. If you have a deadline, hair appointment or other engagement it is always wise to order far enough in advance to allow for unanticipated delays. We will give you a delivery estimate when you place your order based on the information we receive from our shipping partner USPS. We are not responsible for late shipments due to inclement weather, holidays, natural disasters, or carrier delays. Please keep in mind holidays do not count as a business day and should be considered when calculating shipping times. We entrust UPS to deliver your package on time. If your package is delayed, we will not offer a reimbursement of shipping charges. If you need additional information, please contact us at support@ultravioletvirginhair.com

 

Failed Deliveries / Refused Shipments / Incorrect Shipping Address

Incomplete or incorrect address information is the major cause of shipment delays. Check the address information on your order. Make sure you have included ALL the information (address, apt#, etc.) needed to deliver your package. Your order will be shipped via USPS to the address you provide. It is extremely important that you give us the most accurate and complete information possible. If an address correction needs to be made after your shipment has been sent you will be assessed the $10 fee USPS charges us to make the correction. NO REFUNDS WILL BE ISSUED FOR REFUSED OR ABANDONED SHIPMENTS.

If a shipment is returned to us due to a bad address you will be responsible for additional shipping charges. NO REFUNDS WILL BE ISSUED FOR REFUSED OR ABANDONED SHIPMENTS.

Incorrect Item(s) or Missing Item(s)

If you believe that part of your order is missing or incorrect, please contact Client Care immediately at support@ultravioletvirginhair.com. We apologize for any inconvenience.

Lost Shipments:

If your tracking number shows that your package was delivered but you did not receive it, please check around your home and with neighbors who may have signed for and received your item(s). If you still cannot locate it, please contact Client Care immediately at 

supprt@ ultravioletvirginhair.com. We will contact USPS right away and initiate a trace for your package and have them start an investigation. We will either send you a replacement or issue a refund for your purchase.

Damaged Shipments

If your package has been delivered and your package has been damaged which resulted in lost of product(s), please keep all original packaging and contact USPS immediately to file a claim. 

International Shipments

All international customers are required to submit a signed credit card authorization form complete with supporting documents. Once you've placed your order you will be contacted by Customer Service to provide this information.

International Shipments must clear customs. The rules and requirements for customs clearance vary from country to country. It is the customer's responsibility to pay any additional taxes, fees or duties or to arrange for any permits or special paperwork that may be required. Invoices are sent with all shipments. This is the only document that will be sent with your shipment.

 

Policy Changes

Ultra Violet Luxury Virgin Hair, reserves the right at our discretion to make changes to prices, policies and procedures. Please check this page periodically for changes.

 

Limitation of Liability

Ultra Violet Luxury Virgin Hair, does not accept liability beyond the remedies set forth herein, including any liability for products not being available for, or the provision of services and support. Ultra Violet Luxury Virgin Hair,  will not be liable for consequential, special, indirect or punitive damages even if advised of the possibility of such damages, or for any claim by any third party except as expressly provided herein. This limitation of liability applies both to products and services. Customer agrees that for any liability related to the purchase of products, Ultra Violet Luxury Virgin Hair, is not liable or responsible for any amount of damages above the aggregate dollar amount paid by customer for the purchase of products under this agreement. Customer agrees that for any liability related to the purchase of services not bundled with products under this agreement, Ultra Violet Luxury Virgin Hair, is not liable or responsible for any amount of damages above the aggregate dollar amount paid by customer for the purchase of services under this agreement.

 

Copyrights, And Other Rights

Ultra Violet Luxury Virgin Hair, does not accept liability beyond the remedies set forth herein, including any liability for products not being available for, or the provision of services and support.Ultra Violet Luxury Virgin Hair, will not be liable for consequential, special, indirect or punitive damages even if advised of the possibility of such damages, or for any claim by any third party except as expressly provided herein. This limitation of liability applies both to products and services. Customer agrees that for any liability related to the purchase of products, Ultra Violet Luxury Virgin Hair, is not liable or responsible for any amount of damages above the aggregate dollar amount paid by customer for the purchase of products under this agreement. Customer agrees that for any liability related to the purchase of services not bundled with products under this agreement, Ultra Violet Luxury Virgin Hair is not liable or responsible for any amount of damages above the aggregate dollar amount paid by customer for the purchase of services under this agreement.

Images of people or places displayed on the Ultra Violet Luxury Virgin Hair, site are either the property of, or used with permission by, Ultra Violet Luxury Virgin Hair,. Use of these images by you or other third parties is prohibited unless expressly permitted in the Terms of Use or elsewhere on the Ultra Violet Luxury Virgin Hair site. Any unauthorized use of these images may violate copyright laws, trademark laws, the laws of privacy and publicity, and other applicable regulations and statutes. Any product, service, program or technology described in any document published by Ultra Violet Luxury Virgin Hair on this site may be the subject of other intellectual property rights owned by Ultra Violet Luxury Virgin Hair. Any such right that is not expressly licensed hereunder is reserved by Ultra Violet Luxury Virgin Hair.

 

Trademarks

Ultra Violet Luxury Virgin Hair, does not accept liability beyond the remedies set forth herein, including any liability for products not being available for, or the provision of services and support. Ultra Violet Luxury Virgin Hair will not be liable for consequential, special, indirect or punitive damages even if advised of the possibility of such damages, or for any claim by any third party except as expressly provided herein. This limitation of liability applies both to products and services. Customer agrees that for any liability related to the purchase of products, Ultra Violet Luxury Virgin Hair is not liable or responsible for any amount of damages above the aggregate dollar amount paid by customer for the purchase of products under this agreement. Customer agrees that for any liability related to the purchase of services not bundled with products under this agreement,Ultra Violet Luxury Virgin Hair is not liable or responsible for any amount of damages above the aggregate dollar amount paid by customer for the purchase of services under this agreement.